Sky TV just solved the biggest problem with Sky Sports

While there’s always been a delay between the action in the stadium and the broadcast on screens nationwide, this was usually just a few seconds.

That delay ballooned with the advent of streaming, with the latency across the industry for all live sports coverage now sitting at roughly 30 seconds. That’s the same across Sky Sports, TNT Sports, DAZN, BBC iPlayer, ITVX, Prime Video, and many more.

Customers with Sky Stream and Sky Glass, which both offer live television via broadband, have taken to the Sky Help forums to bemoan the delays. There are numerous threads with disgruntled viewers complaining about the amount of lag, one example reads: “I was watching champions league football on bt sports and when I checked my app on my phone to see what minute the match was in my sky stream box was 1 Minute and 30 seconds behind”

But that’s about to change with the arrival of the EntertainmentOS 1.3 update coming to all Sky Glass and Sky Stream owners in May. Sky TV is one of the only players in the industry with oversight of the entire pipeline — from its own cameras in stadiums filming the match for its Sky Sports channels, which will be viewed on Sky-branded boxes nationwide. It has used this opportunity to rework the entire process to find efficiencies.

With EntertainmentOS 1.3 installed, the latency has been slashed by 22 seconds.

Watching on Sky Stream and Sky Glass, sports fans will see “give or take” the same delay as satellite broadcasts on Sky Q or Sky+ HD, the company told GB News. The upgrade will only be available to Sky Sports Main Event viewers in the coming weeks.

The dramatic drop in latency will work across live broadcasts in Ultra HD and HD, GB News was told.

Sky plans to bring its lower latency broadcasts to other Sky Sports channels later this year. Unfortunately, since this is a proprietary technology developed by Sky TV to work with its systems, there won’t be any improvement to the delay when watching live sports coverage on the BBC, ITV, DAZN, or TNT Sports.

The latency from streaming is a function of how this broadcast method works. Cameras capture the footage as it happens, but these files are converted into a format that can be sent hundreds of miles across the internet — a process that takes a few seconds.

The video footage is replicated in several different picture qualities so that it can be shown on different internet connection speeds without pausing to buffer.

These copies are deployed across servers all over the UK. In your home, Sky Stream or Sky Glass will send a request for the series of files, each just a few seconds long, to load up and play on-screen. Each of these steps introduces a short delay, which is compounded across the pipeline.

In most cases, your device will wait until it has a few chunks of completed video before it starts showing anything on-screen — this is to ensure the finished product appears like a consistent stream, rather than footage stopping and starting every few seconds with a buffer animation as it waits for the next file.

MORE LIKE THIS

Industry research has shown that viewers prefer to suffer with latency to guarantee a more consistent experience, instead of the feed cutting out momentarily due to a failure or delay somewhere in the chain.

With the efficiencies pioneered in EntertainmentOS 1.3, viewers will no longer have to choose between the two.

To check the version of EntertainmentOS you’re currently running on Sky Glass or Sky Stream, press the Home button on your Sky TV remote control, scroll down to the bottom of the menu and select Settings > System Management > System Info to find the EntertainmentOS version and build version.

When EntertainmentOS 1.3 begins to roll out across the UK in May 2024, your Sky Glass TV or Sky Stream should update automatically to the latest software version overnight.