An Edinburgh father has expressed his outrage after Ryanair offered him and his children just £3.30 meal vouchers each following a 24-hour flight delay from Krakow.
Gary Lindsay and his two daughters were meant to fly back to Edinburgh on November 27 at 11.25am, but their journey turned into a nightmare when fog caused severe delays.
The family was forced to spend an extra night in Krakow, with Lindsay having to cover hotel costs, meals and transport.
The £3.30 vouchers provided by the airline couldn’t even cover the cost of a coffee at the airport, which was priced at £4.50.
Gary Lindsay’s journey turned into a nightmare
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The situation deteriorated throughout the day as Lindsay received multiple emails pushing back the departure time, initially to 1pm and then to 1.45pm.
“It got to the stage that it was so busy in the airport that people were just lying on the floor,” Lindsay told Edinburgh Live.
Despite eventually boarding the aircraft during a break in the fog, passengers faced further complications when the engine died.
The family remained on the stationary aircraft for an hour before being informed they couldn’t take off due to visibility requirements.
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Edinburgh AirportWikICommons“They said we couldn’t leave, they needed a minimum of 350 metres visibility to take off and it was sitting at 325,” Lindsay explained.
The flight was ultimately rescheduled for 7am the following day.
After being forced to leave the airport, Lindsay booked a hotel room and arranged transport back for the following morning, accumulating expenses of around £141. The total included accommodation, dinner, breakfast and travel costs to and from the airport.
Despite submitting all receipts to Ryanair five days ago, Lindsay is still awaiting reimbursement.
“I think that’s not bad for one night at the hotel, dinner and breakfast as well as travel to and from the airport,” he said.
“There’s a level of treatment that you should be afforded as a customer. It’s really poor. I’ve never experienced such bad customer service.”
The next morning brought further frustration when their 7am flight was delayed due to crew unavailability.
A Ryanair spokesperson responded to the incident, confirming the flight was delayed overnight due to adverse weather conditions. The airline said affected passengers were notified of their options to either change flights free of charge or request a refund.
“Passengers were notified of the delay, advised of their options, and were issued with refreshment vouchers,” the spokesperson told Edinburgh Live.
They added that despite efforts to arrange accommodation, availability was limited, leading passengers to make their own arrangements.
“We sincerely apologise to affected passengers for any inconvenience caused as a result of this weather-related delay, which impacted all airlines operating to/from Krakow that day,” the spokesperson said.
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